Service level in shops

I received a lot of nice things on my birthday, caps, gift-card, tie, t-shirts, book, jogging shoes, mountain shoes etc but most important to me my better half and the three young ones woke me up singing for me and I got a muffin with a candle. A perfect start of the day. Its a tradition we have and I love it. Later that day we met my parents, sister, brother in law, niece and nephew to eat dinner in Aya Napa – a perfect day.

The mountain shoes I got was a bit too small so I went to the shop today (XXL) to change them. The second I went in I was met by a smiling girl.

Her: Hi there, do you need to change that?
Me: Yes
Her: Do you have the receipt?
Me: No, sorry
Her: Thats ok, I’ll sign a note so you can change them, there, please go to the shoes department

It was kind of hectic there, they were setting up new displays but a new girl saw me and dropped what she were doing.

Her: Hi can I help you?
Me: Yes please, I need to change these one size up
Her: Sure, give me two seconds

Two seconds later:

Her: Here you are, try these on
Me: Perfect, thanks!
Her: I’ll register it and print out a confirmation note to you for the cashier, here you are.

Wasn’t that beautiful? It took me max 3 minutes, they were great.

I just wanted to share it…

Øyvind Lasse Høysæter

Born in 1971, fell in love with computing in 1983 because of Sinclair's masterpieces. Continued on the magic surrounding the C64, Amiga and moved to the PC world in 1990. Loves science fiction, programming, astronomy, my family and my job. (developer) :)

6 Responses

  1. marit says:

    Er du sikker på at det var ett nr. opp du byttet støvlene:0)

  2. Arne says:

    Så hyggelig å lese at man har en positiv erfaring, og så hyggelig å lese at noen kan dele dem med andre.

    Nå KAN det jo hende at dette var ren reklame for forretninga og at du jobber der, men det spiller nesten ikke noen rolle.

    Positivitet er viktig, og om den er selvopplevd er det enda bedre.

    Selv møter jeg stort sett smilende mennesker hele dagen – på butikken, på biblioteket, blant lærere, på sykehus osv. Noen ganger kan man treffe mennesker som ikke er så hyggelige, og ofte virker dem stresset. Stress mestres forskjellig og det må man respektere.

    MEN – det ER så mye hyggelige mennesker. Du traff noen som var hyggelige på butikken, det ga grunnlaget for en god historie til deg og nå også til meg.

    Ha en fin dag!

    • oyvind says:

      Heisann Arne! Neida jeg jobber ikke der, jeg er i en helt annen bransje. 🙂 Jeg ble så utrolig godt mottatt der at jeg var i godt humør resten av dagen. Derfor syntes jeg at det passet å dele erfaringen. 🙂

      Takk ha en fin dag du også!

  3. Annonym says:

    Hei.
    Kjekt å høre du har opplevd god service!

    Hvilken xxl var det du var innom? 🙂

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