Service level in shops
The mountain shoes I got was a bit too small so I went to the shop today (XXL) to change them. The second I went in I was met by a smiling girl.
Her: Hi there, do you need to change that?
Her: Do you have the receipt?
Me: No, sorry
Her: Thats ok, I’ll sign a note so you can change them, there, please go to the shoes department
It was kind of hectic there, they were setting up new displays but a new girl saw me and dropped what she were doing.
Her: Hi can I help you?
Me: Yes please, I need to change these one size up
Her: Sure, give me two seconds
Two seconds later:
Her: Here you are, try these on
Me: Perfect, thanks!
Her: I’ll register it and print out a confirmation note to you for the cashier, here you are.
Wasn’t that beautiful? It took me max 3 minutes, they were great.
I just wanted to share it…