A weird week|En rar uke
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Its been a weird week. I’ve experienced unfairness on a high level on the Entrecard system which I loved so much, and worse ; seeing good fellow bloggers getting tougher unfair treatment. Everyone who knows me knows me as a kind and quiet person. Not utterly silent but you know – I am not the one who is the loud one. But – when it comes to unfairness I go from quiet to something that even I can’t describe – I burst into weird reactions that I don’t know what was, maybe not until a few days later.
I’ve participated in a trial at our local court as an assisting judge, lets just say that the trial were tough to be a part of – out world we live in can be sick. Somehow the trial helped me to put things in perspective and that day I forgot all about the Entrecard incidents.
I’m not going into details because leaders of Entrecard manage to put what they stand for on display by its actions themselves these days. I hope they will eventually get it and correct it.
If I were to start a forum, I would search for tips and documentation on how to run a forum. Not necessary technology wise but how to interact with the users of the system. Without users there is no point running a forum is it?
I am not a forum guru but after a bit research (1 hour) – something every forum admin should do I came up with this starting list.
– First ; do you really want to do this or should you outsource it? Its a lot of work the first few weeks.
– Do you need a forum?
– Treat people with respect from day 1, this will decrease noise.
– Remember that you have members from the whole planet, not only your city.
– Having members from the whole world means you have all types of humans, cultures, understandings, religions. Remember this.
– Help new members, create a welcome-routine with FAQ and links to rules
– Make rules before you install your forum.
– Send rules to buddies and ask them if they would join a forum with such rules
– Don’t leave a question stand unanswered. If impossible answer the post and explain why.
– Make them feel welcome, so welcome that they want to live in your forum.
– If you need to update the rules – do so but inform the users and why it was neccesary.
– Be objective
– Take part in discussions
– Respect users privacy
– Use an antispam system
– Start with as few groups as possible. Let users vote for expanding.
– Start with a few moderators who know and understand the rules you’ve set.
– Write clear rules, no confusion.
– Enjoy your users
– Don’t edit users posts
– Don’t read users PM inbox
– Don’t make fun of your users
Have fun and solve intregues at once, don’t create secret campaigns against the users.
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Det Har vært en rar uke. Jeg har opplevd ekstrem urettferdighet i Entrecard systemet som jeg likte så utrolig godt, og enda verre jeg har sett med-bloggere bli behandlet mye tøffere og enda mer urettferdig. Alle som kjenner meg ser på meg som en stille og rolig person, jeg er ikke den som skriker høyest. Men når det kommer til urettferdighet så klikker jeg. Da kommer det mye rart frem og jeg blir skikkelig sinna.
Jeg har deltatt som meddommer i en nokså tøff rettsak men samtidig har det vært utrolig spennende. For en rar verden vi lever i – for å si det slik. Det ble en lang dag men jeg glemte ivertfall de leie episodene på Entrecard den dagen.
Jeg skal ikke gå inn på detaljene rundt Entrecard, det klarer de selv ved hjelp av handlingene deres som de presterer i disse dager. Jeg håper de til slutt forstår hva de har drevet på med.
Om jeg skulle ha startet et forum ville jeg ha gjort litt forarbeid, innhentet litt tips og informasjon om hvordan man bør kjøre et forum. Ikke nødvendigvis teknologisk sett men hvordan best behandle brukerne. For det er jo ikke noe poeng uten fornøyde brukere ikke sant?
Jeg er ingen forum guru men etter å ha googlet litt her og der så satte jeg sammen dette :
– Først ; Vil du virkelig dette eller bør du outsource drift av forum?
– Trenger du et forum?
– Behandle mennesker med respekt fra dag 1, dette vil forhindre støy.
– Husk at du har medlemmer fra hele planeten, ikke bare fra byen din.
– Å ha medlemmer fra hele verden betyr at du har alle typer mennesker, kulturer, forståelser på ting, religioner etc – husk dette.
– Lag regler før du oppretter forumet.
– Send regler til venner/kjente og hør om de ville ha blitt medlem av et slikt forum.
– Ikke la spørsmål bli stående usvart, svar heller på hvorfor de ikke får svar.
– La dem føle seg velkommen, så velkommen at de ønsker å bo i forumet ditt.
– Om du trenger å oppdatere reglene – så informer om dette og hvorfor de endres.
– Vær objektiv.
– Ta del i diskusjoner.
– Respekt privatvern.
– Bruk antispam systemer.
– Start med så få grupper som mulig og la brukere foreslå utvidelser.
– Start med et par kjente moderatorer som kjenner reglene godt.
– Skriv klare regler, ingen rom for misforståelser.
– Vær glad for hver bruker
– Ikke editer brukeres poster
– Ikke les posten til brukerne
– Ikke gjør narr av brukerne
Ha det kjekt og løs intriger med en gang, ikke lag hemmelige kampanjer mot vanskelige brukere.
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Sound like a pretty good list to me. Every one thinking of starting or possibly needing a forum should read this. It’s too bad there is some great collective on the Net for such good stable thought processes.
Beamer
OBlog, really excellent post! I think that the tips for starting a forum are really great, and just in case I ever decide to start one, I have bookmarked it! 🙂
A well balanced list.I am so sad to know that Entrecard has upset some off its members…as a newbie,I was liking it so much…didnt know there was unfairness.. 🙁
Hope your day is going great, the court trial must have been so unsettling for you
This is why I lurk and do not even display my online status. I used to enjoy forums and even moderated some, but there must be rules from the beginning and they must be applied fairly.
Good luck to you!
I guess I missed something, or maybe not.
I stay away from forums for the better time of my Life. I used to be in some and usually, sooner or later crap happens….
Hope that doesn’t spoil the fun of entrecard for you.
🙂
A very well written post. Entrecard is growing rapidly but unfortunately the forums have been poorly managed and moderated, I refuse to use them after they shut firestorm down. If they had
set them up along the lines you have suggested then none of the problems would have occured. Instead they chop and change things as they go along.